PRIVACY POLICY

Return & Exchange Policy

At COMOON, we value your trust when choosing our coconut water products. We are committed to ensuring that every product delivered is brand new, meets our announced quality standards, and is carefully packaged to remain intact during delivery.

Exchange Policy

For customers purchasing directly (via website, Facebook, or official e-commerce platforms):

  1. Before accepting the parcel:

    • Please carefully inspect the package. If there are any signs of it being wet, torn, dented, not intact, or if the recipient information is incorrect, kindly refuse to accept the order and notify COMOON via our Fanpage or Zalo at 0366 053 666. We will send you a replacement immediately.

  2. After accepting and paying for the order:

    • If you open the package and discover any of the following issues, please contact our hotline 0366 053 666 or send product images via COMOON’s Fanpage. We will replace the product at no additional shipping cost.

    Cases eligible for exchange:

    • Damaged or broken packaging during transportation

    • Wrong item delivered, missing promotional gift

    • Product mix-up

For Agents/Distributors:

  • For any return or exchange requests, please call our hotline 0366 053 666 (Mon–Fri, 8:00 AM–5:00 PM)

Warranty Policy

If you experience any quality issues during product use that cause dissatisfaction, please contact COMOON via our Facebook page (facebook.com/CongTyTNHHComoon) or our customer service Zalo 0366 053 666.

We will handle and resolve your concerns

Return & Exchange Policy

At COMOON, we value your trust when choosing our coconut water products. We are committed to ensuring that every product delivered is brand new, meets our announced quality standards, and is carefully packaged to remain intact during delivery.

Exchange Policy

For customers purchasing directly (via website, Facebook, or official e-commerce platforms):

  1. Before accepting the parcel:

    • Please carefully inspect the package. If there are any signs of it being wet, torn, dented, not intact, or if the recipient information is incorrect, kindly refuse to accept the order and notify COMOON via our Fanpage or Zalo at 0366 053 666. We will send you a replacement immediately.

  2. After accepting and paying for the order:

    • If you open the package and discover any of the following issues, please contact our hotline 0366 053 666 or send product images via COMOON’s Fanpage. We will replace the product at no additional shipping cost.

    Cases eligible for exchange:

    • Damaged or broken packaging during transportation

    • Wrong item delivered, missing promotional gift

    • Product mix-up

For Agents/Distributors:

  • For any return or exchange requests, please call our hotline 0366 053 666 (Mon–Fri, 8:00 AM–5:00 PM).

Warranty Policy

If you experience any quality issues during product use that cause dissatisfaction, please contact COMOON via our Fanpage (facebook.com/CongTyTNHHComoon) or our customer service Zalo 0366 053 666.

We will handle and resolve your concerns within 24 working hours.

Comoon